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Jim Kalbach

Chief Evangelist , Mural

About Jim Kalbach

Jim Kalbach is a noted author, speaker, and instructor in design, customer experience, and strategy. He is currently Chief Evangelist at MURAL, the leading online whiteboard. Jim is the author of three books: Designing Web Navigation (O’Reilly, 2007), Mapping Experiences (O’Reilly, 2016), and most recently The Jobs To Be Done Playbook (Rosenfeld, 2020). He is also the Co-founder and Principal at the JTBD Toolkit, an online resource with learning, trainings, and content.

Masterclasses

Facilitating for Hybrid Teams

Hybrid, hybrid, hybrid: all signs point to a mixed style of collaboration post pandemic. As companies re-think their work-from-home policies to give employees more flexibility, we'll need to better understand the hybrid condition. In particular, facilitators will have to adjust to groups collaborating from different locations, and some of their past ways to facilitate will have to change. Join this session to begin exploring the future of hybrid facilitation. We'll look at some of the pain points of hybrid facilitation and brainstorm possible solutions together. The output of the session can inform product design, expert facilitation methods, learning content, and more depending on what we re-invent as a group.

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